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Customer care

PRICING

All pricing is in Australian Dollars (AUD) and includes 10% GST. Customers ordering outside of Australia are not subject to GST and this amount will be deducted from your order.
TROIS Pty Ltd reserves the right to change pricing at our discretion and without notice.

QUESTIONS

Buying clothing online can be a daunting experience.
Our experienced sales staff are happy to discuss any questions that you may have regarding the products that we sell and help advise you on sizing, or any other issues you may have.

You can contact us with any questions you may have at info@troiscouture.com or on (02) 9371 3741.

ORDERING

There are several options available to you when it comes to ordering.

Option 1 - Ordering Online
This is the most popular, easiest and most efficient way to order. Once you have made your selection proceed through our clear and simple checkout steps, where you payment will be transacted instantly upon clicking the MAKE PAYMENT button. After you have completed your transaction you will receive an email confirming your purchase.

Option 2 - Ordering by Phone
Simply call TROIS on (02) 9371 3741 and speak to one of our experienced sales staff to make a purchase over the phone. If our sales staff are busy simply leave a your details on the answering machine and someone will promptly return your call.

Option 3 - Email
Orders can be submitted via email. Simply email info@troiscouture.com listing the items that you wish to purchase and we will get back to you within 24 hours with an order confirmation.

PAYMENTS

We accept all major credit cards, cheques (issued by Australian banks only) and direct deposit.
Orders will be dispatched once your payment has been confirmed.

AVAILABILITY & BACKORDERS

From time to time items that are listed as in stock may in fact not be. We apologies if this situation does occur and will contact you within 24 hours to offer you a refund, or discuss placing the item on back order for you or offering you a suitable alternative. Some items listed on the site may be special order items. In the case that you have ordered a product that falls into this category we will contact you within 24 hours to notify you of this and discuss the estimated delivery time. At this point you can decide whether to continue with your order or cancel it and receive a full refund.